Privacy Policy

Last Updated: 30th November, 2020

Overview

This Privacy Policy explains how we collect and use your information, our practices, and options you have regarding our use of that information. Your privacy is extremely important to us and we are committed to protecting your information via our standards, audits, policy, compliance and governance.. 

Definitions

As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization. “You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly via any medium. This Privacy Policy relates to information collected by Konch (referred to in this Privacy Policy as “Konch” “we” or “us” or “our”) through your use of the Konch platform, its features, the services we provide, and information available through the Konch website.

Scope

This Privacy Policy does not govern all the information Konch may process. For enterprise customers we offer an in-depth view into data, controls, governance and policy. We also offer DPAs, as well as employment policies that govern internal responsibilities as procedures. No matter the case, transparency with our customers, employees and your data is our top priority.

Personal Data

Konch obtains information about individuals in these main ways:

  • When you purchase a service.
  • When you become a registered user on the Konch platform.
  • When you visit this website or contact us directly.
  • When you contact support, before or after becoming a user.

Data Collected

Customers who have signed up for a Konch account. If you interact with Konch in the course of seeking customer service for a particular product or service, you are probably an end user. We process “End User Data” which means information about end users of Konch customers, which includes but is not limited to the first name, last name,  email address of an end user.

Personal Information

Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, e-mail address, and billing information. Personal information can also include information that does not identify you, but could be combined with other information in a way that enables you to be identified. This includes information such as profession, zip code, IP address, and current location.

Non-Personal Information

Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the Konch website.

Registering 

Customers will be required to register an account to leverage Konch’s platform. If you wish to create an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.

3rd-party Information

Konch will collect End User Data necessary to provide the Konch services to our customers. In the course of business, Konch leverages the GDPR compliant platform Firebase. Firebase is used to manage authentication and users. Via Firebase authentication, Konch leverages Single Sign-on (SSO) to seamlessly authenticate users via Google and other federated providers. As part of federation, authentication with these 3rd-parties imports user information such as email, first and last name, and public avatars. That information is then used to connect payments services, such as Stripe, or support services such as email or Help Scout’s customer service platform to Konch users. 

In general, we use the information collected to provide you with a great overall experience and for internal operations such as operating and improving the Konch platform, to contact you for customer service and billing purposes. We also use your information to send welcome emails, transcription notification and workspace sharing alerts, when you are invited to Konch, or when you sign up for a demo, webinar or to receive our newsletter. We also use your information to send other email communication related to the Konch website. We always give you the option to unsubscribe in any email we send you.

If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personal information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We also use the information collected to send announcements and updates regarding changes to our Terms of Service, Privacy Policy or when making pricing changes. You will not be able to unsubscribe from these announcements and updates as they contain important information relevant to your use of the Konch website and our services.

We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Konch services. We may link some of this information to personal information for internal purposes or to improve your experience with the Konch website and our services, in these cases we will obtain your consent.

Use of End User information

We use End User Data to identify you and to provide you with customer service on behalf of a Konch customer. We will disclose End User Data to the relevant Konch customer so that they are better able to assist you. If you are interested in how we process the data on behalf of Konch customers, please read our Data Processing Amendment.

Outside Contractors and Third-Party Processors

We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Konch website and our services, such as hosting, credit card processing and fraud screening, and mailing list hosting. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Konch website or help desk services, including your personal information. We require that these Outside Contractors agree to (1) protect the privacy of your personal information consistent with this Privacy Policy, or the Data Protection Amendment and (2) not use or disclose your personal information for any purpose other than providing us with the products or services for which we contracted or as required by law.

Laws and Legal Rights

We may disclose your information (including personal information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personal information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Konch Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the Konch website, or the general public. Konch is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU Standard Contractual Clauses, Konch is potentially liable.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Konch or any of its Corporate Affiliates (as defined herein), or that portion of Konch or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Konch, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

International transfer of information

Konch, Inc is incorporated in the U.S. and its subsidiary, Konch, Ltd, is based in the UK. User information is stored in regions related to the user’s location respectively. Information collected via our website, through direct interactions with you, or via our platform and services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information. 


Security

We take precautions to protect the security of your information. We employ electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Konch maintains ongoing Cyber Security Essentials compliance standards and auditing. Any payment information adheres to stringent industry standards (PCI-1) for storing, processing and transmitting credit card information online.

Collection, disclosure and distribution of information

Except as otherwise described in this Privacy Policy or in the Data Processing Agreements, as applicable, we will only use personal information for the purposes described above or as otherwise disclosed at the time we request such information from you. You may also change your preference and “opt out” of receiving certain marketing communications from us by clicking the unsubscribe link included on the bottom of all such communications, or by contacting us via email.

Updating or correcting information

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Notifications of changes to this Privacy Policy

We may revise this Privacy Policy from time to time without notice. We encourage you to check this page periodically for any changes. Your continued use of our services and the Konch website following the posting of non-significant changes to this Privacy Policy constitutes your acceptance of those changes.

Questions

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us via email.

Applicable Law

This Privacy Policy is governed by the laws of Delaware, USA without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under the EU Standard Contractual Clauses.

By using the Konch website or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.